Website Terms of Use
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Introduction
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Access to the Site
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What you are allowed to do
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What you are not allowed to do
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Intellectual property rights
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Content
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Your personal information
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External links
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General
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Contacting us
Introduction
These are the terms and conditions of use for www.roalddahlcharity.org (Site). The Site is operated by or on behalf of Roald Dahl’s Marvellous Children’s Charity (we, us and our). We are a registered charity with registered number 1137409. We are also a limited company, registered in England and Wales. Our registered company number is 7340518, and our registered office is at 17 Chiltern Business Centre, 63-65 Woodside Road, Amersham, Bucks, United Kingdom, HP6 6AA.
Your use of the Site will be subject to these terms and conditions and by using the Site you agree to be bound by them.
We reserve the right to change these terms and conditions from time to time by changing them on the Site. These terms and conditions were last updated on Monday 21st June 2021.
Access to the Site
The Site is intended for use only by persons who are at least 18 years of age. By using the Site, you confirm to us that you meet this requirement and that, if you are under the age of 18, you have received permission from your parent or guardian before using the Site.
It is your responsibility to ensure your equipment (computer, laptop, netbook, tablet or other mobile device) meets all the necessary technical specifications to enable you to access and use the Site and is compatible with the Site. The Site is designed to work best with Google Chrome.
We cannot guarantee the continuous, uninterrupted or error-free operability of the Site. There may be times when certain features, parts or content of the Site, or the entire Site, become unavailable (whether on a scheduled or unscheduled basis) or are modified, suspended or withdrawn by us, in our sole discretion, without notice to you. You agree that we will not be liable to you or to any third party for any unavailability, modification, suspension or withdrawal of the Site, or any features, parts or content of the Site.
What you are allowed to do
You may only use the Site for non-commercial use and only in accordance with these terms and conditions. You may retrieve and display content from the Site on a computer screen, print and copy individual pages and, subject to the next section, store such pages in electronic form. Additional terms may also apply to certain features, parts or content of the Site and, where they apply, will be displayed on-screen or accessible via a link.
What you are not allowed to do
Except to the extent expressly set out in these terms and conditions, you are not allowed to:
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store content of the Site on a server or other storage device connected to a network or create an electronic database by systematically downloading and storing all of the content of the Site;
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remove or change any content of the Site or attempt to circumvent security or interfere with the proper working of the Site or the servers on which it is hosted; or
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create links to the Site from any other website, without our prior written consent. To request permission to link to our site, please email enquiries@roalddahlcharity.org.
You must only use the Site and anything available from the Site for lawful purposes (complying with all applicable laws and regulations), in a responsible manner, and not in a way that might damage our name or reputation or that of any of our affiliates.
All rights granted to you under these terms and conditions will terminate immediately in the event that you are in breach of any of them.
Intellectual property rights
All intellectual property rights in any content of the Site (including text, graphics, software, photographs and other images, videos, sound, trade marks and logos) are owned by us or our licensors. Except as expressly set out here, nothing in these terms and conditions gives you any rights in respect of any intellectual property owned by us or our licensors and you acknowledge that you do not acquire any ownership rights by downloading content from the Site. In the event you print off, copy or store pages from the Site (only as permitted by these terms and conditions), you must ensure that any copyright, trade mark or other intellectual property right notices contained in the original content are reproduced.
If you wish to make any use of the content on our site other than that set out above, please email enquiries@roalddahlcharity.org.
Content
We may change the format and content of the Site from time to time. You agree that your use of the Site is on an 'as is' and 'as available' basis and at your sole risk.
Whilst we try to make sure that all information contained on the Site (other than any user-generated content) is correct, it is not intended to amount to authority or advice on which reliance should be placed. You should check with us or the relevant information source before acting on any such information.
We make or give no representation or warranty as to the accuracy, completeness, currency, correctness, reliability, integrity, quality, fitness for purpose or originality of any content of the Site and, to the fullest extent permitted by law, all implied warranties, conditions or other terms of any kind are hereby excluded and we accept no liability for any loss or damage of any kind incurred as a result of you or anyone else using the Site or relying on any of its content.
We cannot and do not guarantee that any content of the Site will be free from viruses and/or other code that may have contaminating or destructive elements. It is your responsibility to implement appropriate IT security safeguards (including anti-virus and other security checks) to satisfy your particular requirements as to the safety and reliability of content.
Your personal information
Use of your personal information submitted to or via the Site is governed by our Privacy and Cookies Policy.
External links
The Site may, from time to time, include links to external sites, which may include links to third party offers and promotions. We include these to provide you with access to information, products or services that you may find useful or interesting. We are not responsible for the content of these sites or for anything provided by them and do not guarantee that they will be continuously available. The fact that we include links to such external sites does not imply any endorsement of or association with their operators or promoters.
General
Nothing in these terms and conditions shall limit or exclude our liability to you:
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for death or personal injury caused by our negligence;
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for fraudulent misrepresentation;
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for breach of any term implied by the Consumer Rights Act 2015 and which, by law, may not be limited or excluded; or
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for any other liability that, by law, may not be limited or excluded.
Subject to this, in no event shall we be liable to you for any business losses and any liability we do have for losses you suffer is strictly limited to losses that were reasonably foreseeable.
These terms and conditions shall be governed by English law, except that if you live in Scotland or Northern Ireland, there may be certain mandatory applicable laws of your country which apply for your benefit and protection in addition to or instead of certain provisions of English law.
You agree that any dispute between you and us regarding these terms and conditions or the Site will only be dealt with by the English courts, except that if you live in Scotland or Northern Ireland, you can choose to bring legal proceedings either in your country or in England, but if we bring legal proceedings, we may only do so in your country.
Contacting us
Please submit any questions you have about these terms and conditions or any problems concerning the Site by email to enquiries@roalddahlcharity.org, by telephone on 01494 890 456 between the hours of 9am to 5pm, Monday to Friday or write to us at:
17, Chiltern Business Centre
63-65 Woodside Road
Amersham
Buckinghamshire
HP6 6AA
Privacy and Cookies Policy
This is the Privacy and Cookies Policy for the website hosted at www.roalddahlcharity.org ("we", "us" and "our site"). The site is operated by or on behalf of Roald Dahl’s Marvellous Children’s Charity. We are committed to protecting and respecting your privacy.
This policy sets out:
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Information we collect about you
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Cookies and other technologies
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How we use your information
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Our promotional updates and communications
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Who we give your information to
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Where we store your information
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Child safety
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Payment processing
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How we protect your information
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How long we keep your information
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Your rights
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Changes to this policy
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Contact us
Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
By accessing our site and accepting our services you acknowledge you have read and understood this privacy policy.
For the purposes of United Kingdom and European Economic Area data protection law, (the "Data Protection Law"), the data controller is: Roald Dahl’s Marvellous Children’s Charity (we, us and our). We are a registered charity with registered number 1137409. We are also a limited company, registered in England and Wales. Our registered company number is 7340518, and our registered office is at 17 Chiltern Business Centre, 63-65 Woodside Road, Amersham, Bucks, United Kingdom, HP6 6AA.
Information we collect about you
We will collect and process the following personal data from you:
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Information you give us
This is information about you that you give us directly when you interact with us.
This is information about you that you give us by filling in forms on our site or by corresponding with us by phone, e-mail or otherwise.
It includes information you provide when you:
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subscribe to our newsletter;
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enter a competition, promotion or survey;
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submit a query;
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sign up for one of our events;
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access our services, for example you will need to share your contact details with us if you want to be supported through our Marvellous Family Support Service;
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sign up to Marvin’s Marvellous Club;
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tell us your story, this might be about your Roald Dahl Nurse or about your fundraising;
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donate (we use Stripe to process donations, please see section below on 'Payment Processing' );or
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report a problem with our site.
The information you give us may include:
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your name
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address
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e-mail address
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phone number
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gender
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contact preferences
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your family's or child's personal details
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your reason for supporting or donating
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taxpayer status for claiming Gift Aid
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other relationships you hold which are relevant such as your employer and family members
It may also include employment details if you send us a CV, resumé or other details of your employment history in connection with an advertised job vacancy or a general enquiry regarding employment opportunities with us.
Sensitive personal information
If your family uses our services we may collect sensitive personal information, such as:
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general medical information including details of your child's condition;
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other relationships you hold that are relevant, such as the name of your Roald Dahl Nurse;
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the name of the hospital you attend;
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the name of the school your child attends;
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you or your child’s racial origin or ethnic origin
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Information we collect about you from your use of our site:
We will automatically collect information from you each time you visit our site. This includes:
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Technical information may include the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
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Information about your visit may include the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), information you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our enquiries helpline or social media handle used to connect with our enquiries team.
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Information we receive from other sources.
This is information we receive about you:
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From third parties we work closely with.
In this case we will have informed you via this policy when we collected that data if we intend to share your data internally and combine it with data collected on this site. We will also have told you for what purpose we will share and combine your data.
We are working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, and search information providers) and these include:
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JustGiving
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Virgin Money Giving
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Sport for Charity
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PayPal
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eBay
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Cardiff & Vale Citizens Advice Bureau
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Contact
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Don’t send me a card
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Making a difference with cards
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Payroll giving organisations; Charities Trust, Charitable Giving, CAF Give as you Earn, The Payroll Giving Team
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Rapidata
We will notify you when we receive information about you from them and the purposes for which we intend to use that information.
We only work with trusted third-party websites and we may receive your data when you have given them permission to share your information with us.
Our website also contains links to third-party websites, clicking on those links may allow third parties to collect or share data about you. We suggest that you check the Privacy Policy of any third-party website you use to interact with us. For example, when you set up a JustGiving fundraising page to support us, they may share your details with us.
Cookies
Our site uses cookies to collect and store certain information. These typically involve pieces of information or code that a website transfers to or accesses from your computer hard drive or mobile device to store and sometimes track information about you. Cookies and similar technologies enable you to be remembered when using that computer or device to interact with websites and online services and can be used to manage a range of features and content as well as storing searches and presenting personalised content.
Our site uses cookies to distinguish you from other users of our site. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site.
Most web browsers automatically accept cookies, but if you prefer, you can change your browser to prevent that and your help screen or manual will tell you how to do this. We also give you information about how to disable cookies. However, you may not be able to take full advantage of our site if you do so.
A number of cookies we use last only for the duration of your web session and expire when you close your browse. Others are used to remember you when you return to the site and will last for longer.
We use these cookies and other technologies on the basis that they are necessary for the performance of a contract with you, or because using them is in our legitimate interests (where we have considered that these are not overridden by your rights), and, in some cases, where required by law, where you have consented to their use.
We use cookies to create a unique device ID.
We use the following types of cookies:
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Strictly necessary cookies. These are cookies that are required for the operation of our site and under our terms with you.
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Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our site when they are using it. This helps us for our legitimate interests of improving the way our site works.
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Functionality cookies. These are used to recognise you when you return to our site. This enables us, subject to your choices and preferences, to personalise our content, greet you by name and remember your preferences (for example, your choice of language or region).
The effect of disabling cookies depends on which cookies you disable but, in general, the site may not operate properly if all cookies are switched off. If you only disable third party cookies, you will not be prevented from making purchases on our site. If you disable all cookies, you will be unable to complete a purchase on our site.
If you want to disable cookies on our site, you need to change your website browser settings to reject cookies. How you can do this will depend on the browser you use. Further details on how to disable cookies for the most popular browsers are set out below: -
For Microsoft Internet Explorer:
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Choose the menu “tools” then “Internet Options”
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Click on the “privacy” tab
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Select the setting the appropriate setting
For Google Chrome:
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Choose Settings then Advanced
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Under "Privacy and security," click “Content settings”.
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Click “Cookies”
For Safari:
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Choose Preferences then Privacy
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Click on “Remove all Website Data”
For Mozilla firefox:
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Choose the menu “tools” then “Options”
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Click on the icon “privacy”
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Find the menu “cookie” and select the relevant options
For Opera 6.0 and further:
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Choose the menu Files then “Preferences”
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Privacy
Where you have not set your permissions, we may also separately prompt you regarding our use of cookies on the Site.
You can find more information about the individual cookies we use and the purposes for which we use them:
Cookie | Name | Purpose and lawful basis |
Session | _session_id | This cookie is essential for our site to maintain your state within our website, this contains no personally identifiable information. |
Cookie preference | _site_acceptance, _site_cookie_opt_in | This cookie is essential for our site to record your preference regarding cookies, this contains no personally identifiable information. |
Universal Analytics (Google) | _ga, _gid, _gat | These cookies are used to analyse traffic, remember your preferences, and optimise your experience. https://www.google.co.uk/intl/en/policies/privacy/. These are non-essential cookies and you can opt out at any time. |
[text] | [text] | [text] |
How we use your information
You can see a full list of the types of data we process, the purpose for which we process it and the lawful basis on which it is processed here.
We use information held about you in the following ways:
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Information you give to us:
We will use this information to:
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Take steps in order to enter into any contract or carry out our obligations arising from any contract entered into between you and us including:
a)
notifying you about changes to our services;
b)
reply to enquiries and for administration purposes (for example where you have registered to take part in an event, we may contact you about fundraising for us);
c)
process and thank you for donations that you may give to us;
d)
provide you with information about our services relating to our work that you have requested from us or we feel may interest you, if you have given your consent to receiving marketing material from us at the point we collected your information, where required by law or otherwise in our legitimate interests provided these interests do not override your right to object to such communications. See 'Our promotional updates and communications' ;
e)
to process and log complaints (a copy of our complaint procedure can be found here).
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Ensure in our legitimate interests that:
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we contact you where you have been identified as a representative of an organisation (for example if you are a headteacher of a school, we may contact you about fundraising activities such as Roald Dahl Story Day);
b)
content from our site is presented in the most effective manner for you and for your computer;
c)
we provide you with the information and services that you request from us;
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to help improve our services;
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Information we collect about you from your use of our site
We will use this information in our legitimate interests, where we have considered these are not overridden by your rights:
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To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.
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To keep our site safe and secure.
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To improve our site to ensure that content is presented in the most effective manner for you and for your computer.
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To allow you to participate in interactive features of our service, when you choose to do so.
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Sensitive personal data
We will process your or your child's sensitive personal data in extremely limited cases and only with explicit consent in order to help you access our services.
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Children's personal information
We only collect children’s personal information when we have the explicit consent of their parent or guardian. Usually, we collect the personal data of children when they are supported by a Roald Dahl Nurse. However, we may also collect data when children fundraise for us. We have systems in place to verify individual’s ages on forms.
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Information we receive from other sources
We may combine this information with information you give to us and information we collect about you in our legitimate interests (where we have considered that these are not overridden by your rights). We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).
Where permitted in our legitimate interest or with your prior consent where required by law, we will use your personal information for marketing analysis and to provide you with promotional update communications about our services.
We will also carry out targeted fundraising and marketing activities (for example we may use publicly available data, profiling tools or wealth screening data, as well as any information that you may have already provided to us to direct advertisements and other communications to people who may have similar interests to yours, likewise we may tailor advertising that is presented to you on the Internet).
You can object to further marketing at any time by selecting the "unsubscribe" link at the end of all our marketing and promotional update communications to you, or by sending us an email to enquiries@roalddahlcharity.org
Who we give your information to
We may give your information to:
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Any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, who support our processing of personal data under this policy.
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Selected third parties.
Our selected third parties may include:
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Organisations who process your personal data on our behalf and in accordance with our instructions and the Data Protection Law. This includes in supporting the services we offer through the site in particular those providing website and data hosting services, providing fulfilment services, distributing any communications we send, supporting or updating marketing lists, facilitating feedback on our services and providing IT support services from time to time. These organisations (which may include third party suppliers, agents, sub-contractors and/or other companies in our group) will only use your information to the extent necessary to perform their support functions. These organisations are:
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Beacon Apps Ltd – provides the CRM database to store your details.
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Holograph Limited – hosts our site.
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Mailchimp – distributes our email communications to people who subscribe to receive them. You can review Mailchimp's privacy policy on how they manage data here.
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Analytics and search engine providers that assist us in the improvement and optimisation of our site and subject to the cookie section of this policy (this will not identify you as an individual).
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Business partners who jointly with us provide services to you and with whom we have entered into agreements in relation to the processing of your personal data, and these include:
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Cardiff & Vale Citizens Advice Bureau Ltd ("CVCA") – provides our Financial Support Service, for families under the care of a Roald Dahl Nurse to access financial support
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Refernet (Viccari Wheele Ltd) – provides a referral service for families under the care of a Roald Dahl Nurse, accessed by CVCA
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Contact – provides our Emotional Support Service, for families under the care of a Roald Dahl Nurse to access emotional support
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Simply Schedule Appointments (N Squared Digital) – provides a scheduling appointment service for families under the care of a Roald Dahl Nurse, accessed by Contact
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Payment processing providers who provide secure payment processing services. Note your payment card details are not shared with us by the provider.
We will disclose your personal information to third parties:
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If we are under a duty to disclose or share your personal data in order to comply with any legal obligation or to protect the rights, property, or safety of you, our beneficiaries, donors, or others.
Where we store your information
We use Beacon’s CRM database to securely store and process your data. Your data will be stored securely in the UK on European servers, hosted by Amazon Web Services. To view Beacon’s Privacy Policy, please click here: https://www.beaconcrm.org/privacy.
In the future, the data that we collect from you may be transferred to, and stored at, a destination outside the United Kingdom or the EEA that may not be subject to equivalent Data Protection Law.
Where your information is transferred outside the United Kingdom or EEA, we will take all steps reasonably necessary to ensure that your data is subject to appropriate safeguards, such as relying on a recognised legal adequacy mechanism, and that it is treated securely and in accordance with this privacy policy.
We may transfer your personal information outside the UK or EEA:
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In order to store it.
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In order to enable us to provide services to you and fulfil our contract with you. This includes order fulfilment, processing of payment details, and the provision of support services.
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Where we are legally required to do so.
Child safety
Protecting the safety of children when they use the Internet is important to us.
The site is intended for use only by persons who are at least 18 years of age.
By using the site, you confirm to us that you meet this requirement. If you are under the age of 18, you confirm you have received permission from your parent or guardian before using this site or sending us personal information.
If you are under the age of 18 your parent or guardian must consent on your behalf where we ask for consent in relation to the use of your information.
Payments made on the site are made through our payment gateway provider, Stripe. You will be providing credit or debit card information directly to Stripe which operates a secure server to process payment details, encrypting your credit/debit card information and authorising payment. Information which you supply to Stripe is not within our control and is subject to Stripe's own privacy policy (click here: stripe.com/gb/privacy) and terms and conditions.
Payments made over the phone are processed through Worldpay. We will take the necessary payment details and anything written down will be securely destroyed as soon as the relevant information is submitted to Worldpay. Information which you supply to Worldpay is subject to Worldpay's own privacy policy (click here: https://online.worldpay.com/terms/privacy and terms and conditions.
How we protect your information
All information you provide to us is stored on our secure servers.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Our site may, from time to time, contain links to external sites. We are not responsible for the privacy policies or the content of such sites.
How long we keep your information
We retain personal data for as long as you are receiving services from us in order to meet our contractual obligations to you and for four years after that to identify any issues and resolve any legal proceedings. We may also retain aggregate information beyond this time for research purposes and to help us develop and improve our services. You cannot be identified from aggregate information retained or used for these purposes.
Your rights
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You have the right under certain circumstances:
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to be provided with a copy of your personal data held by us;
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to request the rectification or erasure of your personal data held by us;
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to request that we restrict the processing of your personal data (while we verify or investigate your concerns with this information, for example);
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to object to the further processing of your personal data, including the right to object to marketing (as mentioned in 'Our promotional updates and communications' section;)
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to request that your provided personal data be moved to a third party.
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Your right to withdraw consent:
Where the processing of your personal information by us is based on consent, you have the right to withdraw that consent without detriment at any time by contacting us. You can also change your marketing preferences at any time as described in 'Our promotional updates and communications' section.
You can also exercise the rights listed above at any time by contacting us at enquiries@roalddahlcharity.org.
If your request or concern is not satisfactorily resolved by us, you may approach your local data protection authority, (see http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.html ). The Information Commissioner is the supervisory authority in the UK and can provide further information about your rights and our obligations in relation to your personal data, as well as deal with any complaints that you have about our processing of your personal data.
Changes to this policy
Any changes we make to our privacy policy in future will be posted on this page and, in relation to substantive changes, will be notified to you by e-mail. This policy was last updated on Monday 21st June 2021.
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to:
enquiries@roalddahlcharity.org or write to:
Data Protection Officer
Roald Dahl’s Marvellous Children’s Charity
17, Chiltern Business Centre
63-65 Woodside Road
Amersham
Buckinghamshire
HP6 6AA
Purpose and lawful basis for processing of personal data
This table sets out:
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What personal data we process
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What we use that data for
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The lawful basis for the processing
It forms part of our privacy policy which you should also read.
Purpose/Activity | Type of data | Lawful basis for processing including basis of legitimate interest |
To register you as a new user/donor/beneficiary | (a) Identity (b) Contact (c) Financial (d) Health | Performance of a contract with you |
To enable you to subscribe to our newsletter | (a) Identity (b) Contact | Performance of a contract with you |
To provide you with access to our Marvellous Family Support Service | (a) Identity (b) Contact (c) Health | Performance of a contract with you |
To sign up to Marvin's Marvellous Club | (a) Identity (b) Contact | Performance of a contract with you |
To enable you to tell us your story, this might be about you Roald Dahl Nurse or about you fundraising | (a) Identity (b) Contact | Performance of a contract with you |
To process your donations including: (a) Manage payments made through our third party providers (e.g. Stripe and Worldpay) (b) Collect money donated to us via third parties (e.g. Just Giving) | (a) Identity (b) Contact (c) Financial (d) Transaction (e) Marketing and Communications | (a) Performance of a contract with you (b) Necessary for our legitimate interests |
To manage our relationship with you which will include: (a) Notifying you about changes to our terms or privacy policy (b) Asking you to leave a review or take a survey | (a) Identity (b) Contact (c) Profile (d) Marketing and Communications | (a) Performance of a contract with you (b) Necessary to comply with a legal obligation (c) Necessary for our legitimate interests (to keep our records updated and to study how users, beneficiaries and donors use our services) |
To enable you to partake in a prize draw, competition or complete a survey or sign up for one of our events | (a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications | (a) Performance of a contract with you (b) Necessary for our legitimate interests (to study how users, beneficiaries and donors use our services, to develop them and grow our business) |
To enable you to report a problem with our site or submit a query to us | (a) Identity (b) Contact | (a) Performance of a contract with you (b) Necessary for our legitimate interests to keep the site and services running well |
To use data analytics to improve our site, services, marketing, user, beneficiary and donor relationships and experiences | (a) Technical (b) Usage | Necessary for our legitimate interests (to define types of users for our services, to keep our site updated and relevant, to develop our business and to inform our marketing strategy) |
[text] | [text] | [text] |
Accessibility
We want our website to be accessible to as many people as possible, we have taken several steps to do this.
Why we want to be accessible
Not only because by law we are obligated to but because we want everyone who visits our website to have a positive experience, and that includes our users with physical or sensory impairments, this page outlines all of the tools available to our website users that may need to make adjustments when viewing our site.
Accessibility tools
Every effort is made to ensure that our website is accessible across all platforms and modern browsers. We would strongly recommend, however, that you upgrade your browser to the latest version for optimum experience.
The site’s text size can be adjusted according to your preferences via options in your browser's 'View' or 'Page' menu. This can also be done via your keyboard:
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PC users: Select 'Ctrl' and '+' or '–'
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Mac Users: Select 'Cmd' and '+' or '–'
The following online resources are available to help you change your browser settings:
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Advice for Linux users
Some of the resources on the website are available to view or download in Portable Document Format (PDF). You will need Adobe Acrobat Reader to read PDF files, which can be downloaded for free from the Adobe website.
Technical details
We have provided the features set out below to improve navigation for screen reader users, keyboard navigation and users of text-only browsers.
Structured, semantic markup, headings and navigation menus
HTML heading tags are used to convey the document layout. H1 tags are used for main titles, H2 tags for subtitles, and so on. Navigation menus are marked up as HTML lists. This ensures that the number of links in the list is read out at the start and it can be skipped easily.
Where an image conveys important information, alternative text will be provided. If the image is used for a decorative purpose the alternative text will be left blank.
Style sheets, fonts, colours
This site uses software called Sassy Cascading Style Sheets (SCSS) to control all of the presentation and layout. If your browser or browsing device does not support style sheets, the use of structured semantic markup ensures that the content of each page is still readable and clearly structured.
Font sizes and colours can be changed by using your own custom style sheets or browser settings. The BBC has an excellent guide on how to do this for various browsers and systems.
Scripting
The content on this site has been written and formatted to make it accessible and the majority of content areas of the site are accessible if scripting is unavailable.
Standards compliance
Our aim is for the pages on this site conform at a minimum to Level A compliance as specified by the Web Content Accessibility Guidelines. Most of the pages are valid HTML and use structured semantic markup. The SCSS also validates.
Contact Information
If you have any questions, comments, suggestions or complaints relating to the accessibility of this website, please email enquiries@roalddahlcharity.org with the subject heading 'Accessibility' and we will get back to you as soon as we can.
Recruitment Privacy Notice
What will we do with your information?
The information that applicants provide during the recruitment and selection process will only be used for the purpose of progressing their application, or to fulfil legal or regulatory requirements if necessary. The information provided will be held securely by us in an electronic and/or physical format.
We will not share any of the information provided during the recruitment process with any third parties for marketing purposes or store any of your information outside of the United Kingdom or the European Union.
We will use the contact details provided to us to contact applicants in order to progress their application. We will use the other information provided to assess their suitability for the role that they have applied for.
What information do we ask for, and why?
The information that we ask for (whether from the applicant or from the applicant’s referees) is used to assess the applicant’s suitability for employment and progress their application. We do not collect more information than we need to fulfil our stated purposes and will retain it for the period of time set out below.
Applicants don’t have to provide what we ask for - however it may affect their application if they don’t.
Application Stage
At the application stage we ask applicants for the following details:
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Their name
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Their address
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Their phone number
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Their email address
Details of their previous experience, including education, work history, referees and answers to questions in relation to the role that they have applied for
We may request for the above details to be provided to us in the form of a CV, cover letter, or examples of their work. Our HR team and applicable recruiting team members will have access to all of this information.
Applicants may be asked to provide equal opportunities information. This information is not mandatory and if applicants choose not to provide it, it will not affect their application. This information will not be made available to any staff outside of our HR team in a way which can identify the applicant. Any information that is provided will be used only to produce and monitor equal opportunities statistics.
Selection Stage
Our applicable recruiting team members shortlist applications for interview in conjunction with the HR team.
We may ask the applicant to take part in a telephone screening call, attend an interview and/or complete tests – or a combination of these. Information will be generated by the applicant and by us. As an example, the applicant might complete a written test, or we might take interview notes. This information is held by us.
How long is the information retained for?
If an applicant is unsuccessful at any stage of the process, the information provided until that point will be retained for 6 months
Information from successful applicants will be retained in accordance with our internal Personnel Information and Data Protection policy.
Any queries about how we handle applicant information should be made to:
Data Protection Officer
Roald Dahl’s Marvellous Children’s Charity
17, Chiltern Business Centre
63-65 Woodside Road
Amersham
Buckinghamshire
HP6 6AA
Applicants who have any concerns regarding our processing of their personal data, or are not satisfied with our handling of any request made by themselves in relation to their rights, also have the right to make a complaint to the Information Commissioner's Office at https://ico.org.uk/make-a-complaint/
Fundraising Terms and Conditions
Thank you so much for your interest in fundraising for Roald Dahl’s Marvellous Children’s Charity, a registered charity (number 1137409) and a registered company in England and Wales (number 7340518).
If you have any comments, questions or if you would like to request further information about our fundraising terms and conditions, feel free to contact us at fundraising@roalddahlcharity.org or write to:
Supporter Care Team
Roald Dahl’s Marvellous Children’s Charity
17, Chiltern Business Centre
63-65 Woodside Road
Amersham
Buckinghamshire
HP6 6AA
The terms and conditions set out on this page apply to all types of fundraising activity, we have broken them down into sections, please read, in full, those that apply to your type of fundraising; Challenge Events (Charity Place), DIY Fundraisers (Challenge Events), DIY Fundraisers (Non-Challenge Events) and Competitions (Marvin’s Club and General). By signing up to fundraise for Roald Dahl's Marvellous Children's Charity you agree to comply with their terms and conditions.
Please note that if you are under 18, you confirm that you have shown these terms and conditions to your parent/guardian, and they have agreed to accept responsibility for complying with these terms and conditions.
While everyone here at Roald Dahl’s Marvellous Children’s Charity really appreciates your support, we do not own and therefore cannot grant permission for you to use any Intellectual Property (IP) relating to the Roald Dahl brand. For example, you should not organise a Roald Dahl themed tea party and fundraise for Roald Dahl’s Marvellous Children’s Charity.
We recommend you contact the Roald Dahl Story Company at contact@roalddahl.com for advice on gaining the required permissions in the first instance. Failure to do so could lead to IP infringement.
Challenge Events (Charity Place)
To fundraise for Roald Dahl’s Marvellous Children’s Charity by taking part in a sporting challenge, you must agree to the terms and conditions below.
Taking part:
1
You understand that the event is not organised by Roald Dahl’s Marvellous Children’s Charity but by a third party (“Event Organiser”) and you agree to the terms and conditions set out by the event organiser for the event you are involved in.
2
It is your responsibility to ensure that you are sufficiently fit to take part in this event and if you are in any doubt about this, you will seek advice from your own General Practitioner. You confirm that you are medically fit, your general state of health and fitness is good, and you take full responsibility for your training. You agree that you are participating in this event at your own risk. To the fullest extent permitted by law, Roald Dahl’s Marvellous Children’s Charity does not accept responsibility for any liability, loss, death, injury, damage or claim which may arise as a result of your participation in this event, whether in relation to injury or loss to yourself or to any other person.
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You agree to notify Roald Dahl’s Children’s Charity as soon as possible if you are no longer able to take part in the event. The charity places are non – transferable and you understand that your registration fee is non – refundable and does not contribute towards your fundraising target.
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You confirm that you will be the minimum age required to take part in the event. For more information on age requirements for specific events, please email fundraising@roalddahlcharity.org
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You understand that Roald Dahl’s Marvellous Children’s Charity may need to share your details with the event organiser. You understand that, if needed, it will be your responsibility to complete the Event Organiser’s registration also.
Fundraising:
1
You commit to raising the minimum sponsorship for Roald Dahl’s Marvellous Children’s Charity for the event you have registered for. If you are unable to meet the minimum sponsorship, you may choose to make up the balance yourself or you may lose your place. You understand that Gift Aid is not included in your minimum sponsorship. The money raised from Gift Aid is a valuable bonus for Roald Dahl’s Marvellous Children’s Charity.
2
For all events, your full minimum sponsorship amount must be paid to Roald Dahl’s Marvellous Children’s Charity within 6 weeks of the event date.
3
For events with a minimum sponsorship over £700, at least 30 per cent of your minimum sponsorship should be paid to Roald Dahl’s Marvellous Children’s Charity one week before the event.
4
If you do not take part in the event, any sponsorship money raised will be treated as donations unless your sponsors contact Roald Dahl’s Marvellous Children’s Charity directly for a refund.
5
You agree to raise all money using legal methods and complying with the advice given on our website.
6
All funds raised for Roald Dahl’s Marvellous Children’s Charity through the event will be made payable to Roald Dahl’s Marvellous Children’s Charity.
Details:
1
You agree to Roald Dahl’s Marvellous Children’s Charity storing the information that you provided on their database. Please see our Privacy Policy for details.
2
You give Roald Dahl’s Marvellous Children’s Charity permission to use any photographs or videos taken of you at this event, to raise awareness or money for Roald Dahl’s Marvellous Children’s Charity’s work.
3
By sharing your fundraising story with us you give us consent to use this on our social media, marketing and in charity newsletters.
4
By signing up, you agree that the Roald Dahl’s Marvellous Children’s Charity Events team can contact you by email and phone about your participation in the event you have registered for. This is only for the purpose of communicating essential event information.
Gift Aid:
We cannot claim Gift Aid on a donation that you or a close family member makes towards your event sponsorship if you are taking part in an event where Roald Dahl’s Marvellous Children’s Charity is contributing to your entry costs. This counts as a gift aid benefit. A close family member is defined as your spouse or civil partner, your parents, siblings, grandchildren and their spouses or civil partners.
DIY Fundraisers (Challenge Events)
To fundraise for Roald Dahl’s Marvellous Children’s Charity by taking part in a sporting challenge, you must agree to the terms and conditions below.
Taking part:
1
I have purchased my own place in a sporting challenge, and I understand that the event is not organised by Roald Dahl’s Marvellous Children’s Charity, but by an independent third party (“Event Organiser”). It is my responsibility to read any terms and conditions issued by the Event Organisers and to comply with these.
2
It is your responsibility to ensure that you are sufficiently fit to take part in this event and if you are in any doubt about this, you will seek advice from your own General Practitioner. You confirm that you are medically fit, your general state of health and fitness is good, and you take full responsibility for your training. You agree that you are participating in this event at your own risk. To the fullest extent permitted by law, Roald Dahl’s Marvellous Children’s Charity does not accept responsibility for any liability, loss, death, injury, damage or claim which may arise as a result of your participation in this event, whether in relation to injury or loss to yourself or to any other person.
3
You confirm that you will be the minimum age required to take part in the event.
4
If you do not take part in the event, any sponsorship money raised will be treated as donations unless your sponsors contact Roald Dahl’s Marvellous Children’s Charity directly for a refund.
Fundraising:
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You agree to raise all money using legal methods and complying with the advice given on our website.
•
All funds raised for Roald Dahl’s Marvellous Children’s Charity through the event will be made payable to Roald Dahl’s Marvellous Children’s Charity within four weeks of the event.
Details:
1
You agree to Roald Dahl’s Marvellous Children’s Charity storing the information that you provided on their database. Please see our Privacy Policy for details.
2
By sharing your fundraising story with us you give us consent to use this on our social media, marketing and in charity newsletters.
3
By registering, you agree that the Roald Dahl’s Marvellous Children’s Charity Events team can contact you by email and phone about your participation in the event you have registered for. This is only for the purpose of communicating essential event information.
DIY Fundraisers (Non-Challenge Events)
To fundraise for Roald Dahl’s Marvellous Children’s Charity by organising your own event or activity you must agree to the terms and conditions below.
Taking part:
1
You understand that the fundraising event, activity or challenge you are organising in aid of Roald Dahl’s Marvellous Children’s Charity. You understand that:
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The event or challenge is my responsibility (including but not limited to all costs and liability) and Roald Dahl’s Marvellous Children’s Charity bears no responsibility or liability whatsoever for the event. If appropriate, you will arrange insurance and make sure contractors and external facilities used can demonstrate evidence of the relevant insurance cover.
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It is your responsibility to ensure that you are sufficiently fit to take part in this event You agree that you are participating in this event at your own risk. Roald Dahl’s Marvellous Children’s Charity shall not be responsible or liable for loss injury, damage or illness resulting from your participation and you are responsible for your own insurance.
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You are responsible for the health and safety of all involved in your event, activity, or challenge.
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You are responsible for ensuring food hygiene and ensuring you have the relevant licences.
Fundraising:
1
You agree to raise all money using legal methods and complying with the advice given on our website.
2
If you do not take part in the event, any sponsorship money raised will be treated as donations unless your sponsors contact Roald Dahl’s Marvellous Children’s Charity directly for a refund.
3
All funds raised for Roald Dahl’s Marvellous Children’s Charity through the event will be made payable to Roald Dahl’s Marvellous Children’s Charity within four weeks of the event.
4
Our ‘fundraising in aid of’ logo is to be used for any materials related to the event, please email fundraising@roalddahlcharity.org to gain permission to use this beforehand.
Details:
1
You agree to Roald Dahl’s Marvellous Children’s Charity storing the information that you provided on their database. Please see our Privacy Policy for details.
2
By sharing your fundraising story with us you give us consent to use this on our social media, marketing and in charity newsletters.
3
By registering, you agree that the Roald Dahl’s Marvellous Children’s Charity Events team can contact you by email and phone about your participation in the event you have registered for. This is only for the purpose of communicating essential event information.
Competitions (Marvin’s Club)
1
By signing up to Marvin’s Marvellous Club, you give permission for Roald Dahl’s Marvellous Children’s Charity to contact you via email, post or phone about Marvin’s Marvellous Club including the monthly email newsletters and information about competition winners.
2
Our monthly prize draw currently runs from 01st January 2021 to 31st December 2021.
3
Roald Dahl’s Marvellous Children’s Charity will hold a Marvin’s Marvellous Club prize draw each month between 01st January 2021 to 31st December 2021.
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Each month one winner will be selected at random from all signed up Marvin’s Marvellous Club members. The winner will be selected each month at random by a randomised formula.
5
The prize for the monthly prize draw between 01st January 2021 to 31st December 2021 is a Yoto Player and Phizz-whizzing audio collection.
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Winners will be notified via email by a member of staff at Roald Dahl’s Marvellous Children’s Charity prior to sending of the prize.
7
Roald Dahl’s Marvellous Children’s Charity will post the prize via recorded Royal Mail using the address given on sign up.
8
Roald Dahl’s Marvellous Children’s Charity is not responsible if the prize goes missing in the post or arrives damaged, broken, or missing parts.
9
Marvin’s Marvellous Club Prizes are strictly non-transferable.
Competitions (General competitions)
1
There is no cash or other alternative to the prize stated and the prize is non-transferable, and no part or parts of the prize may be substituted for other benefits, items, or additions.
2
By entering competitions, all entrants consent to the use of their personal data by Roald Dahl’s Marvellous Children’s Charity for the purposes of the administration of this prize draw and any other purposes to which the entrant has consented. Please see our Privacy Policy for details.
3
By entering, the winner agrees to take part in reasonable post event publicity and to the use of their names and photographs in such publicity.
