Our Marvellous Fundraising Promise

At Roald Dahl’s Marvellous Children’s Charity, we are committed to ensuring that our fundraising is legal, open, honest, and respectful. As a member of the Fundraising Regulator you can give with confidence, knowing that we comply with their principles.

We are committed to high standards

· We adhere to the Fundraising Code of Conduct.
· We do all we can to monitor and ensure that fundraisers, volunteers and fundraising third parties working with us to raise funds, also comply with the Code of Fundraising Practice.
· We comply with the law as it applies to charities and fundraising.

We are clear, honest and open

· We will tell the truth and will not exaggerate.
· We will do what we say we are going to do with the donations we receive.
· We will be clear about who we are and what we do.
· We will give a clear explanation of how you can make a gift and change a regular donation.
· Where we ask a third party to fundraise on our behalf, we will make the relationship and the financial arrangement transparent.
· We are able to explain our fundraising costs and if challenged, can show they are in the best interests of the charity.

We are respectful

· We will respect your rights and privacy.
· We will not put undue pressure on you to make a gift. If you do not want to give or wish to stop giving, we will respect your decision.
· Where the law requires, we will get your consent before we contact you to fundraise.
· If you tell us that you don’t want us to contact you in a particular way, we will not do so.

We will be fair and reasonable

· We will treat donors and the public fairly, showing sensitivity and adapting our approach depending on your needs.
· We will take care not to use any images or words that intentionally cause distress or anxiety.

We will be accountable and responsible

· We will manage our resources responsibly and consider the impact of our fundraising on our donors, supporters and the wider public.
· We ensure our complaints process is clear and easily accessible. If you are unhappy with anything we’ve done whilst fundraising, you can contact us to make a complaint.
· We will listen to feedback and respond appropriately to compliments and criticism we receive.
· We have a complaints procedure, a copy of which is available on request. Our complaints procedure also lets you know how to contact the Fundraising Regulator in the event that any response to a complaint about our fundraising is felt to be unsatisfactory.
· We monitor and record the number of fundraising complaints we receive each year and will share this data with the Fundraising Regulator on request.