How we are governed

We are governed by a Board of Trustees who are responsible for the effective governance of the charity and for safeguarding the organisation’s assets. They provide strategic leadership and support to the Senior Leadership Team who have day to day responsibility for Roald Dahl's Marvellous Children's Charity and the delivery of our strategy.

Accountability

As an organisation we are committed to holding ourselves accountable and being transparent in all areas of our work.

Safeguarding

We take safeguarding very seriously and all staff are updated regularly on safeguarding policies and procedures for both children and adults. We ensure our partners are also committed to high standards of safeguarding. For more information about our safeguarding, please contact enquiries@roalddahlcharity.org

Fundraising responsibly

We fundraise responsibly and are a member of the Fundraising Regulator. We ensure we are generating income strategically and putting as much income as possible towards the beneficiary ensuring that the costs to generate funds stay as low as possible. If you have any queries or would like to fundraise, please get in touch enquiries@roalddahlcharity.org

Equality, Diversity and Inclusion

Our Equality, Diversity and Inclusion (EDI) Statement sets out Roald Dahl's Marvellous Children's Charity's commitment, vision, and ambition to do more to create an inclusive society and workplace. If you have any queries, please get in touch enquiries@roalddahlcharity.org

Data protection

All of your data is treated carefully and with respect. Please visit our privacy policy for more information.

The environment and sustainability

In the past year we have been instigating the first stages of a digital strategy to move away from paper based ways of working to digital based. We now use Office 365 tools reducing printing costs, postage costs, and paper usage.

We now recycle all of our recyclable waste material and ensure that staff and volunteers understand the benefits of doing so. Half of our staff either lift share, use public transport, walk or cycle to work and again we ensure that they understand the benefits of being economical and environmentally friendly with travel.

We constantly review our energy provider use green tariffs where we can.

Complaints

Of course we hope that you do not want to complain about our work with seriously ill children, but every complaint is taken very seriously.

Our complaints procedure gives you an overview of what will happen if you need to complain to us and we have provided a template with which you can raise any concerns. This covers the details that we will need to act on the matter as swiftly as possible.

Please do contact us and we will respond within 48 hours. 01494 917695, enquiries@roalddahlcharity.org